At Suremaid Care Solutions, we are committed to delivering high-quality, reliable, and ethical healthcare staffing services. We understand that there may be occasions where our service does not fully meet your expectations. Your feedback is extremely important to us and helps us continuously improve the quality of our services.

How to Submit Complaints and Feedback:

Step 1: Direct Contact

If you have any concerns, comments, or feedback about our services, we encourage you to contact us directly in the first instance. This is often the quickest way to resolve issues.

📧 Email: info@suremaidcaresoluions.co.uk

We aim to respond promptly and work with you to address your concerns.

Step 2: Formal Complaint Process

If your concern is not resolved to your satisfaction, you may submit a formal complaint.

Please email admin@suremaidcaresoluions.co.uk
with the following details:

A clear description of the complaint

Date(s) of the incident or service

Names of staff involved (if applicable)

Your preferred outcome

Your complaint will be reviewed and investigated by a Senior Manager to ensure fairness and objectivity.

Step 3: Acknowledgement and Response

All complaints are acknowledged upon receipt

We aim to provide a full written response within 10 working days

If further time is required, we will keep you informed of progress

Confidentiality and Transparency

All complaints and feedback are handled with the strictest confidentiality. Information will only be shared with relevant personnel involved in resolving the issue.

We operate a transparent complaints process and will keep you updated at every stage.

Our Commitment to Quality

Suremaid Care Solutions is committed to maintaining the highest professional, ethical, and regulatory standards across all our services.

Every complaint and piece of feedback is reviewed carefully and used to:

Improve service delivery

Enhance staff training and compliance

Strengthen client and service-user experience

Follow-Up and Further Assistance

If you require further clarification or wish to follow up on a complaint or feedback already submitted, please contact us using the same email address above. We are always happy to assist.

Inclusivity Statement

We are committed to fostering an inclusive and respectful environment where every individual’s voice is heard, valued, and treated fairly—regardless of background or circumstances.

Your experience and satisfaction matter to us.
Thank you for taking the time to share your feedback and help us improve our services.